7 Tips for Designing a Customer-Friendly Shopping Cart
|September 19, 2008||Posted by Business4Moms under E-Commerce||
The popularity of online shopping is largely due to the convenience it provides customers. All other things being equal, offering a customer-friendly shopping cart gives the etailer a better chance of gaining and keeping a consumer’s business. Here are seven tips toward that end:
- Tip One: Make It Easy to Use
Shoppers want to view information, add products to the cart, review selections, make changes, and pay simply by clicking buttons. The “add to cart” button should be prominently displayed. Navigating between product pages and the cart should be easy. Modifying the cart should be simple. Conversion is more likely when the cart is easy to use.
- Tip Two: Make It Interactive
What colors and sizes are available? Is it in stock? How much money will they save if they buy in quantity? What will shipping cost? Building interactive features into the shopping cart allows consumers to explore options and be assured they are getting exactly what they want.
- Tip Three: Give It Time
Making the customer’s cart savable lets him build his order over time. For example, eBay’s half.com site lets customers save selections to a wish list. They can return later to purchase selected items. If a sale is not completed in a given period of time, the shopper receives an email reminding them to update their wish list.
- Tip Four: Automatically Calculate Totals
Keeping the consumer informed of total costs will build his or her confidence in shopping through the website. The shopping cart should show the product total, tax, and shipping costs. Many sites show a summary page as the final step before the consumer completes the transaction.
- Tip Five: Allow Multiple Payment Options
Accepting payment through a number of methods will increase the likelihood that the transaction will be completed. Some customers prefer using credit cards. Some use PayPal. Still others use echecks. Providing a variety of payment options makes purchasing possible for a wider range of customers.
- Tip Six: Keep It Secure
- Tip Seven: Confirm the Purchase
An automated email confirmation following the sale assures the customer that his or her order is in progress. As added assurance, many etailers find it a good practice to include contact instructions so the consumer can keep tabs on the status of the order, make inquiries, and track shipping.
Consumers look for ease of use, efficiency, and security when purchasing online. A well-designed shopping cart can meet these needs and increase conversion rate and revenue for etailers in a highly competitive market.